ONE PLATFORM

Gulf Sigorta was enabled to manage all insurance processes through a single system.

CUSTOMER HAPPINESS

Customer satisfaction was achieved with SLA measurements monitored by the system.

EASY TRACKING

Correspondence that is legally required to be followed has been transformed into business processes and tracking has become easier.

REDUCED WORKLOAD

Workload was reduced with core system integrations and automatically started processes.

REQUEST / COMPLAINT MANAGEMENT

Applications made via web form, phone call, e-mail notification and complaint.com can now be tracked through a single system.

MOBILITY

Company employees were given the opportunity to process requests such as leave, advance/expense, and suggestions through the system and to work location-independently.

SCALABLE STRUCTURE

The quality of the service provided was measured with the prepared survey structure. Necessary actions were taken for customer satisfaction.

SAVING TIME

With the SLA structure, all steps were measured and waiting times were determined, and time losses were prevented with improvements.

DIGITAL QUOTE PROCESS

All stages of the offers were calculated and prepared through the system.

FAST RESULTS

Manual contract preparation processes have become digital and the time has been shortened.

ELECTRONIC SIGNATURE

A structure was established where all approvals and signatures are made electronically.

INCREASED SATISFACTION

With the Customer Appointment system process, all appointments were tracked through the system.

AUTO TRACKING

Thanks to the Case Management structure, heavy e-mail traffic was easily managed and processes were automatically tracked.

QUICK FEEDBACK

Customer feedback times have been shortened thanks to processes initiated automatically by requests received via e-mail.